Terms and Conditions of Use
Welcome to LutteBien. By registering and using our services, you accept these terms and conditions.
1. Purpose
These terms govern the use of the digital platform and services offered by LutteBien.
2. Registration and Account
- Registration is available to persons aged 16 and over. Minors require authorisation from a legal guardian.
- You agree to provide accurate information and keep it up to date.
- You are responsible for maintaining the confidentiality of your account and password.
- You must notify us immediately of any unauthorised use of your account.
3. Memberships and Payments
- Membership types: We offer different plans with varying levels of access and credits.
- Renewal: Memberships renew automatically for periods equal to the one purchased, charging the plan's current price to the registered payment method. You can disable renewal at any time from your account; cancelling before the renewal date prevents the next charge.
- Payments: Payments are processed securely on the pages of authorised payment gateways (for example Stripe or PayPal). We do not store card numbers or bank details.
- Non-payment: In case of non-payment, we reserve the right to suspend access until the situation is resolved.
- Refunds: If you cancel your membership, the cancellation policy in force at the time of purchase applies. Where an immediate cancellation applies under that policy, the proportional part of the unused period will be refunded and the corresponding credit note issued. This is without prejudice to the rights consumer law grants you.
- Withdrawal: When purchasing a membership or service at a distance you have 14 calendar days to withdraw. If you ask for the service to start during that period, in case of withdrawal you will pay the proportional part of the service already provided.
4. Membership and Cancellation Policies
- Membership cancellation policy: Upon membership cancellation, the membership ends immediately and access is revoked.
- Credit policy: Upon cancellation or plan change, unused membership credits are forfeited.
- Plan change: Plan changes take effect immediately. Credits from the new plan are granted instantly.
For detailed information about available plans, the contracting and renewal process, and cancellation conditions, please consult the User Guide available in the "Help" section of the user dashboard once registered.
Welcome Kit
LutteBien offers a Kit de Bienvenue for new members. This kit costs 65.0 CHF and is added to the client's first invoice, provided the subscribed plan includes it. The welcome kit is provided only once per client, regardless of future plan changes or renewals. Not all plans include a welcome kit; please check the features of each plan in the pricing section.
5. Credits and Booking System
- Credits: Credits included in your plan expire at the end of the current billing period, unless the plan's conditions state otherwise. One-time credit packs are added to your balance and are governed by the validity indicated at the time of purchase.
- Bookings: Bookings must be made in advance according to current policies.
- Booking cancellations: Booking cancellations must be made at least 2 hours in advance to recover credits.
- No-show: Failure to attend a booked class will result in the loss of credits.
The detailed operation of the credit system (types, consumption priority, refunds and expiry) and the booking process is described in the User Guide, accessible from the "Help" section of the user dashboard.
6. Facility Usage Rules
- Respect class schedules and staff instructions.
- Follow the centre's rules and the guidelines applicable to each activity.
- Maintain a respectful attitude towards other users and staff.
- Inform staff of any condition relevant to the activity.
- Access under the influence of alcohol or prohibited substances is not permitted.
7. Liability
- Use of facilities and participation in activities is at your own risk. Nothing in these terms excludes or limits our legal liability for wilful misconduct or negligence, or restricts the rights consumer law grants you.
- If in doubt about your fitness for an activity, consult a qualified professional beforehand.
- We are not responsible for personal belongings not stored in locked lockers.
- We are not liable for injuries resulting from non-compliance with rules or instructions.
8. Intellectual Property
All content on the platform (texts, images, logos, software) is the property of LutteBien or its licensors and is protected by intellectual property rights.
9. Cancellation and Termination
- You may request cancellation at any time from your account or by contacting us.
- Cancellation takes effect according to the current cancellation policy.
- We reserve the right to cancel accounts for breach of these terms.
10. Modifications
We may modify these terms for justified reasons (legal, technical or operational). Substantial changes will be communicated individually at least 30 days in advance; if you do not accept them, you may cancel your membership before they take effect without penalty.
11. Applicable Law
These terms are governed by the law applicable in the country where the owner has its registered office. If you act as a consumer, this clause does not deprive you of the protection of mandatory rules or of the courts of your place of residence.
Last updated: 16/07/2026